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Customer Feedback

NatRx Customer Feedback

NatRx values you as a customer. We would appreciate any feedback you may wish to share with us both positive and negative, including suggestions for how we may improve our service and product range.

How do I provide feedback?
Please email your feedback to office@natrx.com.au
Indicate in the email if you require a formal response from NatRx.

How do I lodge a complaint?

Please lodge any complaints in writing via email to office@natrx.com.au
NatRx will respond by email as quickly as possible. The time taken to respond may vary depending on the nature of the complaint.

What happens if I am not satisfied with the response?

Customers who are not satisfied with the outcome of a complaint can contact the NSW Office of Fair Trading. However, the customer should make a reasonable effort to resolve complaints before referral and that NatRx has been given a reasonable opportunity to resolve the complaint.

Will my feedback or complaint make a difference?

Yes, your views are important to us. Your feedback will enable us to address your individual concerns as well as explore common themes and patterns. This helps us understand how NatRx can improve its services to meet the needs of all customers.
Note: No identifying information is used when analysing trends.